Privacy Policy

Last updated: July 29, 2026

Emergency Restoration Construction & Professional Services (“ERC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through ercprofessionalservices.com, our website forms, telephone and email communications, and our restoration and construction services.

1. Information We Collect

Depending on how you interact with ERC, we may collect:

Contact information, including your first and last name, telephone number, email address, and mailing or service address.
Service-request information, including the type of service needed, service area, property information, damage description, requested response, photographs, measurements, and related project details.
Commercial information, including company name, property type, business role, contract interests, and assessment requests.
Communications, including emails, telephone-call details, text messages, form submissions, communication preferences, and records of your authorization to be contacted.
Customer and project information, including estimates, contracts, invoices, payments, insurance-claim information, inspection records, project documentation, and warranty information.
Technical and usage information, including IP address, browser and device information, referring pages, general location derived from technical data, website activity, advertising identifiers, and cookie or consent preferences.
Information supplied by property owners, property managers, insurers, adjusters, referral partners, authorized representatives, or other parties involved in a service request.

Please do not submit Social Security numbers, complete financial-account credentials, medical information, or other unnecessary sensitive information through a general website form.

2. How We Collect Information

We may collect information:

Directly from you through forms, calls, emails, text messages, contracts, inspections, and service communications.
From an authorized representative, property manager, insurer, adjuster, referral source, or project participant.
Automatically through cookies and similar technologies, subject to your consent choices.
From service providers that support our website, communications, lead intake, customer management, advertising, security, and business operations.

3. How We Use Information

ERC may use personal information to:

Respond to emergency-service and assessment requests.
Contact you regarding your inquiry or requested service.
Schedule inspections, estimates, mitigation, restoration, reconstruction, waterproofing, or commercial services.
Prepare contracts, estimates, project documentation, insurance-support materials, invoices, and warranties.
Operate, maintain, secure, troubleshoot, and improve our website and systems.
Measure website activity, advertising performance, and lead attribution.
Communicate about ERC services when permitted by law and your communication preferences.
Prevent fraud, misuse, security incidents, or unlawful activity.
Maintain business, insurance, accounting, tax, warranty, and legal records.
Establish, exercise, or defend legal and contractual rights.
Comply with applicable laws, regulations, court orders, and government requests.

4. How We Disclose Information

We may disclose information as reasonably necessary to:

Website-hosting, WordPress, form-processing, email, telephone, customer-management, cloud-storage, security, and technical-service providers.
Advertising and measurement providers, including Google, subject to applicable consent and privacy controls.
Contractors, subcontractors, consultants, inspectors, mitigation professionals, and other project participants who need the information to quote, perform, document, or support requested work.
Insurers, adjusters, agents, property managers, lenders, or authorized representatives involved in a project or claim.
Accountants, attorneys, insurers, regulators, courts, law enforcement, or government agencies when reasonably necessary or legally required.
A successor or prospective successor in connection with a merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate confidentiality protections.

ERC does not sell or rent personal information for money.

We may use third-party advertising and measurement technologies to market ERC’s own services and evaluate advertising performance. Certain laws may characterize some advertising-related disclosures as “sharing” or processing for targeted advertising. Where applicable, you may manage these activities through our cookie controls or contact us to exercise available rights.

5. Cookies and Advertising Technologies

ERC uses Cookiebot by Usercentrics to manage cookie choices. Our website may use necessary, preference, statistics, and marketing technologies.

Optional cookie storage is controlled through the consent banner. Google technologies may adapt their behavior based on the consent signals communicated through Google Consent Mode.

For additional information, please review our Cookie Policy and use the website’s privacy-control tool at any time.

6. Communications and Contact Choices

When you request service or authorize contact, ERC may respond by telephone, email, or text message using the information you provide.

You may request that nonessential marketing communications stop by:

Following the unsubscribe instructions in an applicable email.
Replying STOP to an applicable text message.
Emailing ercprofessionalservices@gmail.com.
Calling 855-648-7448.

Operational, transactional, emergency-response, project, safety, payment, warranty, or legally required communications may still be sent when appropriate.

7. Data Retention

ERC retains information only for as long as reasonably necessary for the purpose for which it was collected and for applicable operational, contractual, insurance, warranty, accounting, tax, regulatory, dispute-resolution, and legal requirements.

Retention periods vary by record type and circumstances. Construction, restoration, insurance, project, contract, warranty, tax, or claim records may be retained longer when necessary to document completed work, comply with legal obligations, or establish, exercise, or defend rights.

When information is no longer reasonably needed, ERC may delete, deidentify, or securely dispose of it, subject to applicable requirements and technical limitations.

8. Data Security

ERC uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed completely secure.

If you believe information submitted to ERC has been compromised, contact us promptly.

9. Privacy Rights

Depending on your residence and applicable law, you may have rights to:

Confirm whether ERC processes your personal information.
Access or obtain a copy of qualifying personal information.
Correct inaccurate personal information.
Request deletion of qualifying personal information.
Request data portability.
Opt out of qualifying targeted advertising, sale, or certain profiling.
Withdraw consent where processing is based on consent.
Appeal a decision concerning a qualifying privacy request.

To submit a request, email ercprofessionalservices@gmail.com or call 855-648-7448.

ERC may need to verify your identity and authority before completing a request. If we decline a request and applicable law provides an appeal right, you may appeal by replying to our decision or using the same contact information with “Privacy Appeal” in the subject line.

10. Children and Minors

This website and ERC’s services are intended for adults, property owners, business owners, property managers, and authorized representatives. They are not directed toward children.

ERC does not knowingly collect personal information online from children under 13. If we learn that such information was submitted without appropriate authorization, we will take reasonable steps to delete it.

A person under 18 who owns or has an interest in a property or business should use the website and request contractual services through a parent, legal guardian, or other authorized adult able to act on the person’s behalf.

ERC does not knowingly sell minors’ personal information or use known minors’ personal information for targeted advertising.

A parent or legal guardian who believes a minor submitted information should contact us.

11. Third-Party Websites

The website may link to third-party websites or services. ERC does not control and is not responsible for their privacy, security, or content practices. Review the privacy terms of any third-party service you use.

12. Changes to This Policy

ERC may update this Privacy Policy to reflect operational, legal, regulatory, or technical changes. The “Last updated” date will identify the latest revision. Material changes may be communicated through the website or another appropriate method.

13. Contact ERC

For privacy questions or requests:

Emergency Restoration Construction & Professional Services
Email: ercprofessionalservices@gmail.com
Telephone: 855-648-7448
Website: https://ercprofessionalservices.com/